Free Shipping and Returns in the US

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Shipping and Returns

Marc Nolan, Inc.

 

Shipping Policy

Marc Nolan, Inc. provides a quality guarantee to the customer for all purchased products. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic shipping. After a purchase is made, Marc Nolan maintains free shipping on any and all order amounts. Just because shipping is free, however, does not mean that delivery time needs to be compromised. We pledge to do our best to ship out your purchase within 24 hours from the point of sale.

 

Return and Exchange Policy

In the event that a customer is not fully satisfied with their purchase, they may return products to Marc Nolan, at no additional shipping cost, for a full refund or product exchange. Purchases will be eligible for refunds or exchanges, so long as the following policy terms are met:

  • The return is initiated within 14 days of receipt of product
  • The returned shoes are unworn and show no evidence of wear
  • Returns and exchanges arrive at our facility in original product packaging
  • Sale and clearance items purchased online can only be returned for exchange or for store credit, which can be used online within its prescribed one year expiration date.

To initiate the return or exchange process, email a return request to help@marcnolan.com. We will respond to requests with a prepaid return label for you to print out and attach to your item. All orders should be shipped via United States Postal Service (USPS) with the aforementioned return label. We will notify you via email once your returned items have been received and inspected by our warehouse. If the items meet the above return criteria, your credit card will be refunded within 5 business days of item receipt. Please recall all shipping on purchases and returns is free.


 

Delivery Time

For all standard in-stock orders with free USPS Ground shipping, please allow 3-5 business days for delivery. However, most purchases will be shipped within 24 hours. If this not expeditious enough for your needs, we offer expedited shipping, quoted at checkout. Upon purchase, please allow 24 hours for processing and note that orders placed after 3 p.m. on Friday will be processed the following Monday morning. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.

 

International Orders

We do not currently provide free shipping outside of the 48 continental United States. If you would like to place an international order, we will work with you to that effect. Please note that international orders are shipped through the United States Postal Service and delivery will take approximately 8-10 business days after you have received your shipping confirmation email.

International shipping rates vary and are calculated by weight and size. The estimated amount is best provided with the corresponding details, therefore please email us for specific rates for your international order.