Free Shipping and Returns in the US

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FAQ

PRODUCTS

What size should I buy?

Our shoes run true to U.S. sizes and are crafted to a Standard D width. We currently only offer whole sizes and we recommend sizing down for a better fit. For example, if you wear size 10.5, your Marc Nolan size is 10.

How should I care for my shoes?

Every pair of Marc Nolan shoes comes with a sterling silver shoehorn to help preserve the back counter, and dust bags to prevent damage in storage or when traveling. We recommend inserting wooden shoetrees after each wear to preserve overall shoe structure and condition. Shoes should also be routinely polished to ensure leather remains supple and well moisturized.

What kind of leather do you use?

All our shoes are made from genuine full-grain leather, which is sourced primarily from Australia.

 

ORDERS AND SHIPPING

How long will I have to wait for my Marc Nolans?

Orders are shipped within 24 hours of purchase and typically arrive in 3-5 business days.

What is your return policy?

We accept returns and exchanges on unworn items only within 14 days of receipt of product. All requests to return an item must be made to help@marcnolan.com within 14 days. No requests will be accepted after this period. Please allow up to 5 business days for return to be processed and full refund to be granted.

Do you accept exchanges?

Yes. Our exchange policy is the same as our return policy above. Email help@marcnolan.com within 14 days of receipt of product. We will cover shipping costs both ways and help you get the perfect fit.

Do you offer international shipping?

We do not currently provide free shipping outside the continental United States.  We will help facilitate international orders on a case-by-case basis. Email us at help@marcnolan.com for more information.

 

If there’s anything we left unanswered, feel free to email us at help@marcnolan.com or call 773-227-3502

We’re always ready to answer questions or give personalized help at our Milwaukee Avenue store. Open 12-7 Monday-Saturday and 12-5 on Sundays.