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Frequently Asked Questions

Sizing

What size should I buy? +-

Our shoes run true to U.S. sizes and are crafted to a standard D medium width. We currently only offer whole sizes and suggest sizing down to the nearest whole size if you wear half sizes. If you prefer a wider fit, we suggest selecting one size up. You can view a sizing chart with measurements on every product page under the “Sizing Help” tab, like the one here.

Do your shoes run true to size? +-

Yes! All Marc Nolan shoes run true to size and are standard size D width. For more details, we have a handy sizing chart on every product page like this one here.

Do you carry half sizes? +-

At this time, we only carry full sizes. We suggest sizing down if you wear half sizes. For instance, if you typically wear size 10.5 your Marc Nolan size is 10. Let us know if you have more questions about sizing by reaching out to us at help@marcnolan.com. We’d love to help you get the perfect fit!

Products

What are your shoes made of? +-

All Marc Nolan shoes are made from calfskin leather, full grain leather, sheepskin suede, or a combination of each. We choose the highest quality materials so our shoes are made to last.

How are your shoes constructed? +-

We use higher leathers, internal components, longer lasting rubber soles to construct our shoes. The soles on our shoes are cemented to the upper with glue. We choose this method of construction to provide our customers with accessible prices without sacrificing quality or style. For more about construction and materials used, these details are available on each product page underneath the product description.

For a longer discussion on glued soles (we use high-quality cemented outsoles), see this Reddit Thread

Where are your shoes made? +-

All Marc Nolan shoes are designed in Chicago, made from leather sourced from different parts of the world. We work with small factories in Guangzhou, China – some of the same ones that produce your favorite designer labels. We visit them multiple times a year and build personal relationships with the owners. With these direct relationships and running a lean operation, we are able to keep our costs down and deliver premium quality shoes without paying for typical luxury markups.

How should I care for my shoes? +-

Every pair of Marc Nolan shoes comes with a shoehorn to help preserve the back counter, and dust bags to prevent damage in storage or when traveling. We recommend inserting wooden shoetrees after each wear to preserve overall shoe structure and condition. Shoes should also be routinely polished to ensure leather remains supple and well moisturized.

Shipping

Where does Marc Nolan ship? +-

We currently ship to all 50 states and can assist with shipping internationally in certain cases.

Do you ship internationally? +-

Shipping outside of the US will require additional fees that will be included in the final cost of your order. Please note that countries require recipients to pay import tax fees or other fees when claiming internationally shipped packages, and unfortunately we cannot offset the cost of these fees. Also note that we are unable to offer free exchanges and returns. If you happen to need an exchange or would like to return any items, you will be responsible for the shipping and we'll work with you to make it as easy as possible. Additionally, when a package leaves the US, Marc Nolan no longer has access to tracking information and cannot be responsible for misplaced packages once they arrive in the country of shipping designation. Reach out to us at help@marcnolan.com and we’ll be happy to assist with retrieving rates and answering further questions.

Do you have expedited shipping? +-

Yes, we offer expedited shipping for an additional fee. Reach out to help@marcnolan.com to let us know where we can ship your order, and we’ll be happy to provide rates and further information.

How can I edit my shipping address? +-

If your order is shipping to an incorrect address, please email help@marcnolan.com or call 312-420-7769 as soon as possible so we can make the necessary changes. We try to process orders quickly so we’ll do everything we can to help!

How long does it take to ship orders? +-

We try our best to process and ship every order within one business day. We also do our best to let every customer know if their order will take longer than usual to fulfill. If you have questions about the status of your order, feel free to reach out to us at help@marcnolan.com or at 312-420-7769.

When will I receive my order? +-

After ordering, processing takes 1 to 2 business days. Then one of our carriers takes care of your package the rest of the way. You’ll get a shipment notification with a tracking number as soon as your package ships. For orders within the contiguous US, packages usually arrive in 1-3 business days after notification of shipment. Please allow for longer shipping periods if outside the contiguous US.

Returns & Exchanges

What is your return policy? +-

If you’re not completely satisfied with anything you order from us, you have up to 30 days after receiving your order to request a return. Any requests made after this period will not be granted. We will cover the return shipping costs. To qualify for a refund, shoes must be unworn and returned in their original packaging.

Once you receive your return shipping label, you have 14 days to ship the product back to us.

For Final Sale Items, ALL SALES ARE FINAL

>>>To place a return, click here.

Do you accept exchanges? +-

Yes! You have up to 30 days after receiving your order to request an exchange. Any requests made after this period will not be granted. To qualify for an exchange, shoes must be unworn and returned in their original packaging. We will cover shipping costs both ways and help you get the perfect fit.

Once you receive your return shipping label, you have 14 days to ship the product back to us.

>>>To place an exchange, click here.

How do I place a return or exchange? +-

>>>To place a return or exchange, click here.

Help! I can’t find my return label. +-

No worries! Marc Nolan orders don’t include return labels, but we can get you one. Just reach out to help@marcnolan.com with your order number and we’ll help you place your return or exchange.

How long does it take to process a return? +-

Credit card refunds usually take 5-10 business days to appear on your statement. Thank you for your patience during this period and feel free to reach out to us at help@marcnolan.com or at 312-420-7769 for any questions or concerns you have in the meantime.

Miscellaneous

Do you offer discounts? +-

We very rarely offer discounts. A few times a year we do run a sitewide sale. Sign up to our email list to keep up to date with the latest deals and sales.

How can I partner with Marc Nolan? +-

We work with a select number of brand partners that are interested in a longer term partnership. Email us (help@marcnolan.com) to see if we are the right fit.

Do you offer gift cards? +-

Yes! You can buy a gift card by clicking here.

How do I use Afterpay? +-

At checkout you have the ability to select Afterpay to shop with us now and pay later. You can pay for your purchase in four interest-free installments (due every two weeks). There is nothing extra to pay - always zero interest, never additional fees when you pay on time. And there are no long forms – you’ll know if you’re approved instantly and your order will ship as usual.

Have another question

We'd love to help. We're available by phone (888-635-1118)
and email. Monday - Friday 9am - 5pm CST

Have a question?

We're available by phone (888-635-1118) and email
Monday - Friday from 9am - 5pm CST

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